My Daughter’s Trip To Uganda Is Not Going To Plan

Last Sunday I set off to Heathrow at 8.30am so my 20 year old daughter could catch her plane to Uganda for her placement in relation to her university course that she is currently in her second year studying child nursing.

Our journey to Heathrow was trouble free and her friend who she was going with arrived with her mum shortly after us.

So we checked all their luggage in and sorted out all the relevant documentation. My daughter and her friend exchanged pounds into American dollars because it’s impossible to buy Ugandan shillings in the UK, but after some investigation it appeared they like US dollars.

I know she is 20 years old, but that doesn’t mean I don’t worry because I get so stressed especially with her travelling so far.

Saying goodbye I know it’s only three weeks, but it still upset me and made me shed a tear or two. Before I knew it she had gone through security.


I had a text on the way back home to tell me she was about to board the flight and that was it. She was on her way. I have to admit I did say at the last minute you can change your mind if you want. Sadly, I was half serious! So far all good.

I awoke on Monday morning to a text from her that she had arrived minus one of her suitcases, and it had to be the one with all her clothes in. Nightmare! I so felt for her, my immediate thought was what can I do to help, being thousands of miles away it is difficult to be of any help. I decided to let it go for 24 hours as she was told it would turn up in a couple of days.

48 hours passed by and still no sign of her luggage, so I thought right it’s time I got involved.

I tried ringing Egypt Air only to find that their phone lines hang up on you when choose the option for lost baggage. This was not a good sign.

This is when I decided to use the power of twitter or least try I tweeted them and did eventually get a reply but I also enlisted lots of blogger friends to RT my pinned post, too many to mention but thank you all of you. Eventually they started ignoring me on twitter, very irritating, so I phoned yet another number and finally spoke to somebody who I have to say was very helpful. Within 10 minutes somebody phoned me to give me an update on the missing suitcase and assured me it was in Uganda airport. Relief that something was being done. If I’m honest I genuinely thought my daughter would be reunited with her suitcase soon.

Fast forward 24 hours my daughter is still in Uganda minus her suitcase with all her clothes. I phoned the person I spoke to yesterday and she reassured me it was definitely at Entebbe airport waiting to be delivered to where my daughter is staying.

This is now 3 days on and I have no idea if my daughter will receive her suitcase. I’m hoping she will and I’m not being palmed off with poor excuses.

The customer service by a large global airline is possibly the worst I have ever encountered. It really is not good enough. My daughter has gone to Uganda to help people, and nobody is helping her. This is a shocking indictment of today’s society and how large company’s just don’t care, but they are quick enough to take your money.

After 72 hours my daughters suitcase turned up and she was able to change into other clothes, and that I know was a huge relief for her.

I’m so immensely proud of my daughters taking on this trip at such a young age. It shows great courage and maturity. When I saw some pictures she had posted on Instagram I instantly had goosebumps all over and it brought a tear to my eye, happy tears I might add. So proud to call her my daughter.


I would love to know of your experiences of poor service from airlines. Or good service.

22 thoughts on “My Daughter’s Trip To Uganda Is Not Going To Plan

  1. That’s really frustrating. But wow, those pictures must make it all feel worth it. I love seeing a dad so proud of his kids! #ThatFridayLinky

  2. very frustrating. No matter how old they get there are still times when dad is going to have to step in and have words with somebody! I can’t imagine how nervous you must be buddy, but just seeing those pics is enough to make me feel proud for you.

  3. My kids are 25 and 27 and I worry about them all the time! We were all holidaying together to Tuscany recently and were caught up in the BA debacle and no one knew what was going on. They insisted that they should take our suitcases, but my husband (a seasoned traveller) said no. We finally managed to get another flight to Dublin and then to Italy only losing 1 day of our holiday. BAs after service, however, has been excellent and we were properly refunded. #ThatFridayLinky

  4. That’s an awful start to what should have been an amazing experience for her! Your daughter sounds resilient, I’m sure you’re so proud of her for doing something so selfless. Hope the rest goes well!

  5. Oh Nigel that is everyone’s worst nightmare isn’t it? I have lost my suitcase a couple of times and although it has always turned up eventually it has been after several days which is always irritating. I am so glad you managed to exert some pressure and help your daughter out. I can see why you are proud. What a fabulous opportunity for her and to make such a difference to children’s lives is really fabulous. Look forward to reading more about it. #ThatFridayLinky

  6. That sound like an amazing trip for your daughter. I’m pleased she finally got her suitcase but that’s pretty poor that she had to go for days without being able to change. #thatfridaylinky

  7. Well I’ve lived in Kenya, where my daughter was born and now live in Ethiopia, for the mean time. When things happen, you have to go with it. It’s not a case of she’s gone over to help them and nobody is helping her, though I think that’s out of frustration. There are different resources and issues. Not every African country is the same but I have learned to be a lot more patient. We are NGO’s and volunteers but we are also privileged and need to adjust. #ThatFridayLinky

  8. Oh Nige, I had a little cry at that photo of the two of you at the airport, I just can’t imagine how emotional you felt seeing her walk through those barriers. I’m so sorry that she had this issue with her luggage, what an added stress for all of you. It’s great that she has her case at last and the photos look like she’s having such a great time. #thatfridaylinky

  9. Firstly, what an amazing job your daughter is doing helping other people…….
    I had an instance when my luggage was left at a connecting airport, I had no clothes for 2 days. I had to go to the shops and buy clothes and toiletries and then when my case was delivered it had a hole in it! #ThatFridayLinky

  10. Is there such thing as good service from an airline…?

    Sadly you’re so right – big companies couldn’t care less about their customers as long as they get their money. Your daughter was treated very badly, and it’s lucky she had you to chase it up as she may never have got her suitcase back. It’s a shocking way to treat someone, a suitcase worth of clothes would cost a lot to replace (and it’s not as if she is somewhere where that would have even been possible). But it looks like she’s thrown herself into her trip, good for her.
    #thatfridaylinky

  11. What a wonderful thing your daughter is doing. I can imagine how stressful that was for you saying goodbye at the airport, let alone all that business with the suitcase! So glad to hear she has got it back. Fantastic to see the photos. Good for her and hope the rest goes smoothly! #thatfridaylinky

  12. I had goosebumps looking at those pictures too. I can tell you are so proud and rightly so. What an incredible thing she is doing. Still disgusted by the treatment you got from that awful airline! #ThatFridayLinky

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